Online Clinic review: register, inspection and real score.
We checked Online Clinic against the GPhC register, the latest inspection report, Companies House and Trustpilot on 24 September 2026. Here is what each source shows, who dispenses your medicine, and where to compare live prices.
Online Clinic is a GPhC-registered UK online pharmacy, premises number 9011703, checked on 24 September 2026. The register lists the pharmacy behind Online Clinic as Hexpress Healthcare Ltd, owned by Hexpress Healthcare Limited. The entry shows no notices, no conditions and no enforcement history. The latest published GPhC inspection, on 27 June 2024, found: standards met. Trustpilot rates Online Clinic ★ 4.6 out of 5 (Excellent) from 6,961 reviews. We read the score on 24 September 2026. The score puts Online Clinic at 46 of 111 rated pharmacies here.
On this page
Online Clinic at a glance.
Every number on this page comes from its source, read on 24 September 2026. Click any card to check the source yourself.
Who runs Online Clinic.
Three records sit behind every online pharmacy: the company, the registered pharmacy and the brand you see. For Online Clinic, here is each one. The brand name and the registered pharmacy name differ. Many online services dispense through a separate registered pharmacy, and the law allows this.
Company (Companies House)
- HEXPRESS HEALTHCARE LIMITED
- Company number 07600912
- Incorporated 12 April 2011
- Status: Active
- Registered office in Croydon
Registered pharmacy (GPhC)
- Hexpress Healthcare Ltd
- Owner: Hexpress Healthcare Limited
- 106 Lower Addiscombe Road, Croydon, CR0 6AD
- GPhC premises 9011703
Background
- Founded in 2011, based in Croydon at 106 Lower Addiscombe Road, CR0 6AD, operated by Hexpress Healthcare Ltd (https://www.onlineclinic.co.uk/)
- GPhC-registered pharmacy also operates under the healthexpress.co.uk brand per the inspection report (https://inspections.pharmacyregulation.org/pharmacy/detail/hexpress-healthcare-ltd-9011703)
What the last GPhC inspection found.
Standards met
Standard GPhC inspection, met all five regulatory principles (governance, staffing, premises, services and medicines management, equipment/facilities)
Inspectors found all the GPhC standards met on 27 June 2024. The standards cover governance, staff, premises, services and the safe supply of medicines.
What Online Clinic offers.
We read Online Clinic's own website on 24 September 2026. The points below summarise what the site states. Terms change, so check the current detail before you pay.
How the service works: One-off orders (no subscription indicated).
How you order
- Short medical questionnaire taking 5-10 minutes that determines suitable treatments (https://www.onlineclinic.co.uk/)
- GMC-registered doctors review orders and approve prescriptions, most completed same working day (https://www.onlineclinic.co.uk/)
Delivery
- Next working day delivery in discreet packaging with tracking (https://www.onlineclinic.co.uk/)
- All prices include consultation, prescription, packaging and delivery, with no hidden fees stated (https://www.onlineclinic.co.uk/)
Help and support
- Phone 020 3322 2225 (https://www.onlineclinic.co.uk/)
- Live chat (https://www.onlineclinic.co.uk/)
- Email enquiry@onlineclinic.co.uk (https://www.onlineclinic.co.uk/)
- Support hours Monday-Friday 8:00-17:00 (https://www.onlineclinic.co.uk/)
Worth knowing
- CQC registered, cites 6,957 independent patient reviews and SSL security (https://www.onlineclinic.co.uk/)
- Describes itself as a private and confidential service dispensing genuine medication (https://www.onlineclinic.co.uk/)
Where Online Clinic is registered.
This is the pharmacy the GPhC has on its register for Online Clinic. It is the address the regulator inspects, which is not always where the brand has its office.
- Registered pharmacy
- Hexpress Healthcare Ltd
- Owner
- Hexpress Healthcare Limited
- Address
- 106 Lower Addiscombe Road, Croydon, CR0 6AD
- GPhC number
- 9011703
The same registered pharmacy also dispenses for HealthExpress. Several brands sharing one dispensary is common and allowed.
What the register says.
The GPhC register showed the following on 24 September 2026:
- Registered pharmacy: Hexpress Healthcare Ltd
- Owner: Hexpress Healthcare Limited
- Registered address: 106 Lower Addiscombe Road, Croydon, CR0 6AD
- Premises number: 9011703
- Notices or conditions: None shown
- Enforcement history: None shown
Every registered online pharmacy must show a GPhC number on its website. A site selling prescription medicines without one is a site to close. How we check every pharmacy →
Compare Online Clinic's live prices.
Weight-loss medicine prices change almost every day. We send you to the free trackers covering every registered pharmacy, Online Clinic included where the pharmacy publishes a price.
The score, in context.
Online Clinic scores 4.6 on Trustpilot. The median across all 111 rated pharmacies here is 4.6. Online Clinic sits on the median and scores higher than 45% of them.
A Trustpilot score measures customer service: delivery, communication and how the pharmacy sorts out problems. The register and inspection records cover clinical quality. Every score, ranked →
Pharmacies scoring close to Online Clinic.
Compare Online Clinic side by side · All verified pharmacies · The map
Before you order from Online Clinic.
- Check the register yourself. Open the GPhC entry and match the number to the one on the website.
- Expect a real consultation. A prescriber reviews every order before anything is dispensed. Walk away from any site skipping this step.
- Check the full price. Some providers include the consultation and delivery. Others add both at checkout.
- Check delivery. Most use Royal Mail Tracked 24 or DPD, with cold-chain packing for injections. Delivery guide →
- Treat discount codes with care. A code never makes a pharmacy legitimate. Registration does.
Online Clinic, answered.
Is Online Clinic legit?
Online Clinic is on the GPhC register under premises number 9011703, checked on 24 September 2026. The entry shows no notices, no conditions and no enforcement history. The latest published GPhC inspection, on 27 June 2024, found: standards met. You find the entry yourself on the GPhC register in a few seconds.
What is Online Clinic's Trustpilot score?
4.6 out of 5, rated Excellent on Trustpilot, from 6,961 reviews. We read the score on 24 September 2026. Online Clinic ranks 46 of 111 pharmacies here.
When was Online Clinic last inspected?
The latest published GPhC inspection, on 27 June 2024, found: standards met. The full report sits on the GPhC inspection site.
Who owns Online Clinic?
Companies House lists HEXPRESS HEALTHCARE LIMITED, company number 07600912, incorporated 12 April 2011.
Who dispenses Online Clinic's medicine?
The GPhC register lists Hexpress Healthcare Ltd, owned by Hexpress Healthcare Limited, at 106 Lower Addiscombe Road, Croydon, CR0 6AD.
Does Online Clinic have a discount code?
Offers change often. The live price trackers linked on this page show current prices, with any live discount applied, next to every other registered pharmacy.
Is Pharmacy Score linked to Online Clinic?
No. Pharmacy Score is a free, independent project. No pharmacy pays to be listed, to change a score or to be removed.