Novavie review: register, inspection and real score.
We checked Novavie against the GPhC register, the latest inspection report, Companies House and Trustpilot on 24 September 2026. Here is what each source shows, who dispenses your medicine, and where to compare live prices.
Novavie is a GPhC-registered UK online pharmacy, premises number 9012156, checked on 24 September 2026. The register lists the pharmacy behind Novavie as City Dock Pharmacy, owned by City Dock Ltd. The entry shows no notices, no conditions and no enforcement history. The latest published GPhC inspection, on 13 June 2025, found: standards met. Trustpilot rates Novavie ★ 4.3 out of 5 (Excellent) from 9 reviews. We read the score on 24 September 2026. The score puts Novavie at 93 of 111 rated pharmacies here.
On this page
Novavie at a glance.
Every number on this page comes from its source, read on 24 September 2026. Click any card to check the source yourself.
Who runs Novavie.
Three records sit behind every online pharmacy: the company, the registered pharmacy and the brand you see. For Novavie, here is each one. The brand name and the registered pharmacy name differ. Many online services dispense through a separate registered pharmacy, and the law allows this.
Company (Companies House)
- CITY DOCK LTD
- Company number 09749355
- Incorporated 26 August 2015
- Status: Active
- Registered office in London
Registered pharmacy (GPhC)
- City Dock Pharmacy
- Owner: City Dock Ltd
- Unit 2A, Building A, 142 Vaughan Way, London, E1W 2AF
- GPhC premises 9012156
Background
- Registered pharmacy is City Dock Pharmacy, London E1W 2AF, GPhC-registered (https://novavie.co.uk/, GPhC register)
- Site references '10+ years of pharmacy experience', no specific founding year stated (https://novavie.co.uk/)
- No NHS presence stated, described as a private service (https://novavie.co.uk/)
What the last GPhC inspection found.
Standards met
Reinspection (follow-up on standards not met in a November 2024 inspection, focused on governance and services management)
Inspectors found all the GPhC standards met on 13 June 2025. The standards cover governance, staff, premises, services and the safe supply of medicines.
What Novavie offers.
We read Novavie's own website on 24 September 2026. The points below summarise what the site states. Terms change, so check the current detail before you pay.
How the service works: Medically-supervised weight loss programme with follow-up consultations via online account.
How you order
- Online health questionnaire covering medical history, current medications, allergies and lifestyle factors (https://novavie.co.uk/)
- A UK prescriber reviews details and confirms suitability, or explains why not and suggests alternatives (https://novavie.co.uk/)
Delivery
- Royal Mail Tracked 24 with temperature-controlled packaging (https://novavie.co.uk/)
- Typically delivered within 1-2 working days for orders approved before the daily cut-off (https://novavie.co.uk/)
- Packaging has no visible branding or unnecessary information (https://novavie.co.uk/)
- No specific delivery costs listed on the homepage (https://novavie.co.uk/)
Help and support
- Email info@novavie.co.uk (https://novavie.co.uk/)
- Phone 020 4621 7709 (https://novavie.co.uk/)
- WhatsApp +447944315842 (https://novavie.co.uk/)
- Online account portal for follow-up consultations (https://novavie.co.uk/)
Worth knowing
- Claims a 94% success rate for users reaching their goals (https://novavie.co.uk/)
- Claims a 4.8-star rating from 200+ patients (https://novavie.co.uk/)
Where Novavie is registered.
This is the pharmacy the GPhC has on its register for Novavie. It is the address the regulator inspects, which is not always where the brand has its office.
- Registered pharmacy
- City Dock Pharmacy
- Owner
- City Dock Ltd
- Address
- Unit 2A, Building A, 142 Vaughan Way, London, E1W 2AF
- GPhC number
- 9012156
What the register says.
The GPhC register showed the following on 24 September 2026:
- Registered pharmacy: City Dock Pharmacy
- Owner: City Dock Ltd
- Registered address: Unit 2A, Building A, 142 Vaughan Way, London, E1W 2AF
- Premises number: 9012156
- Notices or conditions: None shown
- Enforcement history: None shown
Every registered online pharmacy must show a GPhC number on its website. A site selling prescription medicines without one is a site to close. How we check every pharmacy →
Compare Novavie's live prices.
Weight-loss medicine prices change almost every day. We send you to the free trackers covering every registered pharmacy, Novavie included where the pharmacy publishes a price.
The score, in context.
Novavie scores 4.3 on Trustpilot. The median across all 111 rated pharmacies here is 4.6. Novavie sits below the median and scores higher than 16% of them.
Small sample. 9 reviews sit behind the score. A few new reviews move the score a long way, so read the recent ones yourself.
A Trustpilot score measures customer service: delivery, communication and how the pharmacy sorts out problems. The register and inspection records cover clinical quality. Every score, ranked →
Pharmacies scoring close to Novavie.
Compare Novavie side by side · All verified pharmacies · The map
Before you order from Novavie.
- Check the register yourself. Open the GPhC entry and match the number to the one on the website.
- Expect a real consultation. A prescriber reviews every order before anything is dispensed. Walk away from any site skipping this step.
- Check the full price. Some providers include the consultation and delivery. Others add both at checkout.
- Check delivery. Most use Royal Mail Tracked 24 or DPD, with cold-chain packing for injections. Delivery guide →
- Treat discount codes with care. A code never makes a pharmacy legitimate. Registration does.
Novavie, answered.
Is Novavie legit?
Novavie is on the GPhC register under premises number 9012156, checked on 24 September 2026. The entry shows no notices, no conditions and no enforcement history. The latest published GPhC inspection, on 13 June 2025, found: standards met. You find the entry yourself on the GPhC register in a few seconds.
What is Novavie's Trustpilot score?
4.3 out of 5, rated Excellent on Trustpilot, from 9 reviews. We read the score on 24 September 2026. Novavie ranks 93 of 111 pharmacies here.
When was Novavie last inspected?
The latest published GPhC inspection, on 13 June 2025, found: standards met. The full report sits on the GPhC inspection site.
Who owns Novavie?
Companies House lists CITY DOCK LTD, company number 09749355, incorporated 26 August 2015.
Who dispenses Novavie's medicine?
The GPhC register lists City Dock Pharmacy, owned by City Dock Ltd, at Unit 2A, Building A, 142 Vaughan Way, London, E1W 2AF.
Which weight-loss medicines does Novavie offer?
On 24 September 2026 the Novavie website listed: Mounjaro, Wegovy, Orlistat. Stock changes, so check the site before you start a consultation.
Does Novavie have a discount code?
Offers change often. The live price trackers linked on this page show current prices, with any live discount applied, next to every other registered pharmacy.
Is Pharmacy Score linked to Novavie?
No. Pharmacy Score is a free, independent project. No pharmacy pays to be listed, to change a score or to be removed.